General Terms and Conditions
1. Service provider’s details:
Company name: Marben Kft.
Head office: H – 9437 Hegykő, Mező u. 63.
Company registration number: 08-09-011066
Tax number: 13014900-2-08
2. General rules:
a) These "General Terms and Conditions" - hereinafter referred to as: GTC - regulate the terms and conditions of using the accommodations offered by Service Provider at the Guesthouse Marben located at 9437 Hegykő, Alsószer u. 1. services provided by other, connected service providers.
b) The present GTC do not preclude the conclusion of specific or individual agreements with travel agencies, travel agents, tour organizers or other persons who cooperate with the Service Provider in the longer term to sell the services of the Service Provider.
3. The Contracting Party:
a) The contracting party is a natural person, a legal person or a business company without legal personality who orders and uses the services of the service provider. Contracting party is also a natural person who actually uses the services of the Service Provider. The customer and / or user of the services are collectively referred to as: guest(s).
b) The Service Provider and the Guest, when the conditions are met, become parties to the service agreement, and are hereinafter referred to collectively as: "the contracting parties".
4. Concluding the service contract, the booking process, and changing the booking:
a) The Service Provider sends an offer at the Guest’s request made verbally, in writing, by mail, by fax, or by e-mail within 24 hours of the receipt of the request for a quotation. If, the actual order is not received from the Guest in writing till in the offer specified period, the Service Provider will be exempted from the offer's obligation, and the service provider's obligation, undertaken in the offer, will be terminated.
b) The service contract is created when the Service Provider confirms the Guest’s order – reservation - in writing; and, in the light of this written confirmation, the order – reservation – is considered to be a written contract. The order and / or change of order made in words creates a contractual obligation if it was confirmed by the Service Provider in writing, however, the verbal confirmation of the order or of the change of order by the Service Provider does not result in contractual obligation.
c) The contract for the use of the service is concluded for a definite period of time.
d) In the event if the Guest decides before the end of the definite period not to use the services till the end the definite period, he is obliged to pay the full service charge to the Service Provider, and the Service Provider is entitled to demand the full amount of the ordered service. The Service Provider is entitled to let out the room left by the Guest before the expiration of the definite period.
e) The prior consent of the Service Provider is required to extend the use of the accommodation service requested by the Guest. In this case, the Service Provider may insist on the payment of the charges for the already used services.
f) The pre-condition of using the accommodation is that the Guests should identify themselves according to the legal regulations, with filling the registrations card with their signatures before they occupy the room. The staff you may request that the document be handed over for inspection and photocopying. No one is allowed to stay in the hotel without registration.
g) The modification of the service contract may only be effected by the written consent of the contracting parties.
5. The check-in and the check-out:
a) The Guest has the right to occupy the booked room from 2:00 p.m. on the agreed day.
b) The Service Provider is entitled to terminate the contract if the Guest does not arrive until 6:00 p.m. on the agreed day, unless a later time of arrival has been specified.
c) The Guest must leave the room until 11:00 a.m. on the day of departure.
d) Depending on the occupancy of the hotel, it provides the option for early arrival or late departures for a fee. If you would like to use this service, please inform us at the resevation.
6. The extension of accommodation:
a) The Service Provider's prior consent is required for the extension of the stay by the Guest.
b) If the Guest does not vacate his room by 11:30 a.m. on the day of departure, as indicated at the check-in, and the Service Provider has not agreed to extend the stay in advance, the Service Provider is entitled to charge the room’s price for another day, and, at the same time, the Service Provider’s service obligation ceases.
7. The method and terms and conditions of the use of the service:
a) The Guest should occupy the ordered hotel room, which was confirmed by the Service Provider, from 2:00 p.m. on the day of arrival (check-in), and should leave it by 11:00 a.m. on the last day of the stay (check-out).
b) In case the Guest intends to occupy the room prior to the check-in time specified in sub-section 5 (a) on the day of arrival, depending on free capacity, he may do so for a charge.
c) The Guests of the Service Provider are allowed to bring their dog or cat – for the payment of a special charge for pet - to the hotel on condition that the pet only stays in the hotel room under the Guest’s supervision, and they will use the public areas of the hotel only to access the hotel room, while the pets are not allowed to use the other areas, e.g. wellness, outdoor pool ,etc. If the Service Provider considers that the size or the behaviour of the pet may disturb the hotel’s operation, he may refuse to receive the pet.
d) The Guest should bear full liability for the damages caused by his pet.
e) The Service Provider is entitled to terminate the contract for the provision of accommodation with immediate effect or refuse to provide the service, if:
1) the Guest does not use the room made available to him, and/or the services provided by the Service Provider, and/or the premises used to provide such services in the proper manner;
2) the Guest violates the Guesthouse's house rules and does not stop his disturbing behaviour despite being warned;
3) the Guest does not comply with the Guesthouse's security regulations – e.g. smoking in a prohibited place and does not stop this behaviour despite being warned;
4) the Guest behaves towards the employees or guests of the hotel in an unacceptable manner and rudely, is under the influence of alcohol or drugs, and/or exhibits threatening, offensive or other unacceptable behaviour;
5) the Guest has an infectious disease, or a disorder that disturbs the rest of the other guests;
6) the contracting party or the Guest does not meet his obligation to give the payment guarantee required by the Service Provider until the date specified by the Service Provider.
f) If the contract between the contracting parties is not completed due to "force majeure", the contract shall cease to exist.
g) The Guests use all the services of the hotel during their entire stay at their own risk.
h) A child or young person with health condition or any other reason cannot be left without parental supervision.
8. Provision of services:
a) If the Service Provider is unable to provide the ordered services through its own fault, in particular: overbooking, temporary operating problems, the hotel must arrange for the accommodation of the Guest.
b) The Service Provider, within the scope of its obligation undertaken under subsection (a) shall:
1) provide the services confirmed in the order at the price indicated there, for the duration stipulated there, or until the end of the obstacle, offer the services at another accommodation of the same or higher category, and provide them if the guest accepts them. Any additional costs of providing the replacement accommodation are borne by the Service Provider.
2) on request, provide a free of charge telephone call for the Guest once so that he can inform the person, he has indicated, of the change in the accommodation.
3) provide free transfer for the guest for moving to the offered replacement accommodation and for any potential moving back.
c) If the Service Provider fully complies with its obligations under (b), or if the Guest accepts the replacement accommodation offered to him, the Guest is not entitled to any subsequent claim for damages later.
9. The prices applied by the Service Provider:
a) The hotel's current list prices – Rack Rate - are posted on the reception of the Guesthouse , along with the prices of the other services.
b) The Service Provider may freely change its prices at any time without prior notice, of course, it should not affect the prices already offered at the contracting party’s request.
c) The Guest may always receive information about the price of the services before the services are started at the reception of the hotel.
d) The prices published by the Service Provider include the statutory VAT, however, they do not include the tourist tax that must be paid in the hotel. The Service Provider reserves the right to pass the extra costs caused by legal change to the contracting party and / or the Guest without prior notice.
e) The Service Provider is entitled to determine its prices in Hungarian Forint and in any convertible currency as well.
f) The Service Provider undertakes to publish its current hotel room rates, current promotions, discounts and other offers on its website at www.marben.hu.
g) In the case of co-operation with travel agencies (tour operators) and for guest mediation, and in the absence of a co-operation contract, the Service Provider issues a gross invoice (commission and VAT), and the payment of the commission is made against the tour operator's invoice for the commission. In the case of a contracted partner, the contractual price established in the contract is invoiced.
a) The current offers and discounts are posted on the hotel's website.
b) The advertised discounts cannot be combined with any other discount.
c) The Service Provider determines conditions specified in an individual contract for the booking of products under special conditions, and for group reservations or events.
11. Discounts for children
a) For children – if they share a room with their parents - the following accommodation discounts are provided:
0 to 7 year-old children (for children under 7 years of age): 100%
7 to 14 year-old children (for children under 14 years of age): 30% discount on the price of the adult bed.
Above the age of 14, extra bed price is payable if the child stays in the same room with two adults. If an adult and a child over 14 are accommodated in a room, the price of the adult bed must be paid for the child.
b) Extra beds can only be placed into certain rooms.
c) The Guest should agree his extra bed demand with the Service Provider in advance, at the time of the booking.
12. The method and guarantee of the payment:
a) The Service Provider shall indicate the total amount of the ordered services, calculated for the whole stay, on the written confirmation sent to the Guest. The Guest must pay 30% of the value of the booked accommodation as a deposit at least 8 banking days after the date of confirmation. If the payment is not made, the contract will be void. The reservation will be canceled.
b) The Guest can pay the amount of the deposit calculated for the duration of the stay various ways: by transferring it to our bank account number, or through his bank, from his SZÉP card or by postal check. Or directly at the guesthouse reception directly in person.
Any costs incurred in connection with the payment shall be borne by the contracting party.
c) The Service Provider reserves the right to request a guarantee from the contracting party or from the Guest to compensate for the price of the extra services used on site, i.e. the services connected to on-site consumption, in addition to the ordered services. Such guarantees may include:
1) credit card guarantee: depending on the length of the stay, a deposit will be determined, which will be blocked on the credit card until the departure.
2) service charge advance: the deposit can be settled in cash on arrival. The unused amount will be refunded upon departure.
d) The Contractor is entitled to and shall pay the service fee in Hungarian Forint and/or in any currency of his choice, which the Service Provider has indicated on the announcement posted at the reception and/or at www.marben.hu. In the event that the payment of the services is not made in Hungarian Forint in whole or in part, the conversion is based on the daily currency exchange rate of the National Bank of Hungary (MNB) on the day which precedes the day when the invoice is issued. The Service Provider ensures that the hotel’s reception service will provide information on the currency exchange rate on which the conversion and invoicing are based.
e) The Service Provider accepts cash-saving payment methods - such as bank cards, credit cards, cafeteria, and, based a separate contract: vouchers, coupons – their current list is available at the reception of the hotel, on request.
f) The Service Provider charges the Guest for the consumption in the Guesthouse's catering units, which it adds to his room’s invoice.
13. Cancellation policy:
a) If no other conditions are specified in the Guesthouse's offer, the conditions for cancellation and modification are as follows:
1) in the case of cancellation 7 days before the confirmed date of arrival, the amount of the contractual penalty is 0%
2) in the case of cancellation within 7days before the confirmed date of arrival, the amount of the contractual penalty is 30% the value of the service ordered.
3) in the case of cancellation within 48 hours before the confirmed date of arrival, the amount of the contractual penalty is 100% the value of the service ordered.
If the Contractor is a business company (including business associations, social organizations, churches, local governments, local governmental institutions, state organizations and their institutions, etc.), the contractual penalty for the cancellation shall be paid by the Contracting party / Customer to the Service Provider even if the Guest would pay the price of the accommodation.
b) If the Contracting Party has guaranteed the use of the accommodation services with a deposit and does not arrive on the day of arrival (no written cancellation is received), the Service Provider shall validate the total amount of the paid deposit (the extent of which is specified in the contract) as contractual penalty. In this case then the Service Provider's obligation is terminated.
c) The deposit will not be refunded in the case of cancellation within 6 days prior to the arrival, however, the date can be changed.
d) If the Contracting Party has not provided the use of the accommodation services with deposit, credit card guarantee or other way as specified in the contract, the Service Provider's obligation to provide the service terminates after 6:00 p.m. local time on the day of arrival.
14. The rights of the Guest:
a) Under the terms and conditions of the contract, the Guest is entitled to use the ordered room as well as the facilities of the accommodation that are included in the standard service and are not subject to special conditions.
b) The guest may complain about the performance of the services provided by the Service Provider. The Service Provider undertakes to investigate any written complaint or oral complaint made at the reception desk and recorded there within 72 hours of the receipt of the complaint, and to give a proper response to the Guest.
15. The obligations of the Guest:
a) The Guest is obliged to pay the price of the services ordered in the contract to the Service Provider in the manner and no later than by the time specified in the contract.
b) The Guesthouse's Guests can park their vehicles in the Guesthouse's closed surface car parks, supervised by cameras, In the parking lots, the Guests have to follow the Road Traffic Regulation (KRESZ).
c) Please dispose of the garbage in the bins placed in hotel area or in the rooms. Furniture cannot be removed from the room or the building, and it cannot be relocated.
d) The tools and equipment in the Guesthouse's premises can be used by the Guesthouse's Guests at their own risk.
e) According to the Act XLII of 1999 on the protection of non-smokers, the hotel is a non-smoking facility as of 1st January, 2012. For this reason, smoking is prohibited in the closed rooms (including the guest rooms), in the communal areas and in the entire open area belonging to the Guesthouse (including the terraces and the balconies). The signs containing the obligation to comply with the statutory obligation, ordered in the said law, have been placed at the Guesthouse's areas specified by the law. The employees of the hotel are entitled to warn the guests and any other person on the hotel's premises to comply with the law and to stop the unlawful conduct. The guests and any person staying in the hotel are obliged to comply with the law, and to heed any potential warning. If, under the aforementioned law, the Guesthouse's operator is subject to a fine by a competent authority as a result of the unlawful conduct of any guest or person staying in the hotel, the operator reserves the right to pass the amount of the fine on the breaching person, or demand the payment of the fine from such person.
In the case of smoking in the room, the Service Provider is entitled to charge HUF 15,000 extra cleaning fee to the Guest.
f) In case of fire, please inform the reception immediately. The Guests are obliged to leave the rooms or the common areas of the hotel in case of fire or other alarms, as soon as possible, according to the placed signs.
g) The written consent of the Guesthous is required for the fireworks brought in by the Guesthouse's Guests, and for any other licensed activities, and the Guesthouse's Guests should obtain the official permits, as well.
h) The Guests must ensure that the underage children under their supervision are always supervised by an adult during their stay in the Service Provider’s hotel.
i) The Guest is obliged to report any damage suffered by him at the reception of the Guesthouse without delay, and provide all the necessary information to the Guesthouse in order to clarify the circumstances of the damage, or required for any offense or criminal procedure.
j) The Guest expressly acknowledges that in the common areas of the Guesthouse (except for the changing rooms, toilets, but including the car parks and the outside areas directly connected to the Guesthouse), the Guesthouse operates a closed camera system for the purposes of property protection, and its recordings are deleted according to the relevant legal regulations.
k) When checking out of the hotel, the Guest is obliged to return the room cards to the reception desk. If he fails to do so, or loses the card or the card is destroyed, the Service Provider is entitled to charge damages for the card which the Guest is required to pay when checking out. The Guests can use the room cards by 11:00 a.m. on the day of their departure to enter their room. The room card loses its validity after this time - unless the Guest has agreed with the Service Provider for the extension of the stay.
16. The Guest’s liability for the compensation of damages:
a) The Guest is liable for any damages suffered by the Service Provider or third party caused by the Guest or his accompanying person, or any persons under the supervision of such persons.
b) The Guest has the obligation to pay compensation even if he is entitled to claim damages directly from the Service Provider.
17. The rights of the Service Provider:
a) If the Guest fails to meet his obligation to pay the price of the used, or the ordered, but not used services, the Service Provider has the right of pledge on the properties of the guests they have taken to the hotel with them to ensure its claims.
b) The hotel’s permanent reception service (reception desk) is entitled to check the entering and leaving guests, to check their identity, and to check the vehicles on leaving, in justified cases.
c) If necessary, the reception service is entitled to direct the traffic in the area of the hotel.
d) For security and property reasons, the whole area of the hotel is equipped with security cameras. The Guests by entering the hotel agree that recordings will be made of them. The electronic system stores the recordings for 1 week, then deletes them automatically.
e) Various programs are organized in the hotel to entertain the guests. The hotel's staff or the company entrusted with such tasks by the hotel may take photos and make videos on the programs for marketing and promotional purposes. The visitors of the programs acknowledge and explicitly agree that the recordings made of them this way may appear in publications and on various advertising surfaces.
18. The obligations of the Service Provider:
a) The Service Provider is required to provide the ordered accommodation and other services according to the valid regulations and the service standards.
b) The Service Provider is required to investigate the Guest’s written complaint, to take the necessary steps to solve the problem, and to record the steps taken and to inform the Guest about them.
c) For the peace of our Guests, it is forbidden to make noise after 10:00 p.m. in the area of the hotel and on the terraces, including any loud television watching or listening to loud music in the interiors of the rooms, and any loud music in the lobby, and the hotel’s staff is responsible for the following of such rules.
19. The Service Provider's liability for damages:
a) The Service Provider assumes all responsibility for any damages suffered by the Guests in the hotel caused by his fault or the fault of its staff.
b) The Service Provider's liability does not cover any incidents that have occurred due to an unavoidable cause beyond the control of the Service Provider's employees and of its guests, or were caused by the Guest or the persons under his supervision.
c) The Service Provider reserves the right to appoint place(s) within the hotel where the Guest must not enter. The Service Provider is required to clearly indicate such places. The Service Provider shall not be liable for any damages to the Guests or the persons under his supervision suffered at the places the where the Guest must not enter.
d) The Service Provider assumes responsibility for any damages suffered by the Guest due to the loss, destruction or damage of the Guest’s objects, in the event that the Guest has placed such objects at the place designated by the Service Provider, or at the usually designated place, or in the room safe, or for the ones the guest has given to the Service Provider’s employee whom the Guest could have considered as being entitled to receive his objects.
e) The Service Provider is liable for the loss, destruction or damage of the Guest's valuables, securities or cash only if the Service Provider has explicitly received them, or the cause of the damage was something for which it is responsible under the general rules. In this case, the obligation to prove shall be borne by the Guest.
f) The Service Provider shall not be liable for the damages resulting from improper use.
g) The Service Provider shall not be liable for damages if the use of the hotel’s wellness facilities, leisure centre or sports facilities is limited or not allowed due to extraordinary maintenance or maintenance ordered by healthcare regulations.
h) The Guesthouse's wellness area and outdoor pool is used by the Guests at their sole responsibility; there is an increased risk of slipping near the water, and the hotel does not accept liability for such accidents.
i) The Service Provider's liability does not cover the contracting party's luggage and their contents when arriving and departing, during loading and unloading, and when taking them into the room and removing them from there.
j) The Guest must report any damage, suffered by him, to the hotel immediately, and provide all the necessary information to the hotel, which is necessary to clarify the circumstances of the incident or to take a police record / initiate a police procedure.
The Service Provider's liability for damages only exists if the Guest reports the damage to the Service Provider's reception immediately after the damage occurs.
k) The extent of the Service Provider's liability for the damages shall not exceed two times of the amount of the daily room rate as per the contract.
20. The Guest’s illness and death:
a) In the event that the Guest gets ill during his stay in the hotel, during the use of the service, and the Service Provider is aware of this, the Service Provider is obliged to offer medical assistance to the Guest, while the costs of the offered and accepted medical assistance should be paid by the Guest. If the doctor determines an infectious disease, the Service Provider is entitled to refuse to provide any additional service. The extra costs incurred by leaving the hotel prematurely will be borne by the guest.
b) In the event of the illness or death of the Guest, the Service Provider will demand cost compensation from the relative or heir of the patient or the deceased, for any medical costs advanced by the Service Provider, the value of the services used prior to the death and the illness, or the damages caused in the assets of the Service Provider or its guests connected to the disease or death. The Guest’s death is considered as departure before the end of the contract, and, in this case, the hotel cannot pay back the rate of the remainder of the contract period to the legitimate heirs or heirs.
a) The Service Provider reserves the right to determine the range of the pets that can be brought into the hotel individually after the Guest has indicated such a request, and to ask the Guest to send a photo of the pet.
b) The pets - dogs and cats – that can be taken into some of the Service Provider’s room can only be kept under the Guest’s supervision, pets are not allowed in the guest bed, and they can use the public areas of the hotel only to access the hotel room, while the pets are not allowed to use the other areas, e.g., wellness, outdoor pool, etc.
c) If the Service Provider considers that the size or the behaviour of the pet may disturb the hotel’s operation, it may refuse to receive the pet.
The Service Provider, while fulfilling its contractual obligation, should act in accordance with the provisions of Act CXII of 2011 on information self-determination and freedom of information, and the provisions of the applicable laws on data protection, and, if the Guest has communicated them to the Service Provider, then in accordance with the relevant internal rules of the contracting party, as well.
23. Force majeure:
a) The causes and circumstances (e.g. war, fire, flood, extreme weather, power outages, strikes, etc.) that are beyond the control of the Service Provider, the Guest and the contracting party (force majeure) shall release any party from the fulfilment of their obligations under the contract until such cause or circumstance exists. The Contracting Parties agree to do their best to minimize the possibility of such causes and circumstances, and to remedy any damage or delay as soon as possible.
24. The place of performance, the law applicable to the contractual parties’ relationship and the court with jurisdiction:
a) The place of performance is the place where the accommodation (hotel) is located.
b) Any dispute arising out of the accommodation contract, with respect to the Service Provider, shall be referred to the actually and locally competent court.
c) The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
25. The security of data handling
a) To subscribe to a newsletter on our website, please enter your name and e-mail address. By subscribing to the Newsletter, the User agrees to the management of the data he has provided. The Service Provider manages the data until their deletion is requested by the data subject.
b) The possibility of unsubscribing is provided by sending a cancellation request to firstname.lastname@example.org e-mail address or to the Company’s postal address (H- 9437 Hegykő, Alsószer u. 1.).
c) The User is responsible for the authenticity of the provided personal data.
d) The Service Provider protects the data, in particular, against unauthorized access, alteration, transmission, disclosure, deletion or destruction and against accidental destruction and damage.
e) The Service Provider ensures the security of the data together with the server’s operator.
f) The personal data provided by the User can only be accessed by the data management staff. Personal data will not be passed to any third party by the data controller, except for the indicated ones.
g) The Service Provider does not disclose personal information to any third party, except with the prior and express consent, or at the request of the data subject.
h) The User acknowledges that the Service Provider is obliged to provide personal data to the requesting authority on the basis of a statutory power, provided that its legal conditions are met. The User must not object to the provision of data based on statutory, official or judicial decision.
26. Privacy Statement
The Service Provider, during his activities, places special emphasis on the protection of personal data. In any case, he manages the personal data provided to him always in accordance with the applicable legislation, ensuring their security, and taking the technical and organizational measures, and establishing the procedural rules that are necessary to comply with the applicable legislation.
During its activity, the Service Provider can only use the data of the users for contracting, invoicing and for its own advertising purposes (if the guest has consented to it) according to the Privacy Act.
If an accommodation-service contract is concluded, you agree that you have read and understood the above terms and conditions, and agree with them. These General Terms and Conditions may be amended later, and the Service Provider will post the amendment on the hotel’s website, and the valid GTC will be placed at the hotel’s reception.